Privacy Statement

Bundaberg Street Law respects clients’ rights to privacy and confidentiality and complies with the Australian Privacy Principles (APPs) contained in the Commonwealth Privacy Acy 1988 (Cth) (as amended).

These principles govern the collection and treatment of sensitive and personal information. In particular, the principles deal with accuracy of such recorded information, the disclosure of this information, the storage of this information and the destruction of these private information records.

In order to assist you, we need to keep certain records (client files), which typically include certain personal details about you, private information about your legal needs and our legal advice to you. We only collect information from you and about you that we need in order to provide services to you.

The only people who have any access to our confidential client information are our staff and our volunteers, who all sign confidentiality undertakings when they commence work for us. The information that you provide to us is treated carefully and confidentially. It will not be given to anyone else without your consent, unless we are legally required to do this.

We are also committed to protecting your personal information from misuse or loss, from unauthorised access, modification and disclosure and will take reasonable steps to do so. Your information is kept securely in our office storage and/or in our electronic database.

By speaking with us about your case, you are accepting that your rights to privacy are subject to such additional considerations. If you believe that we have incorrectly recorded information about you, you can ask us to add any corrected information to our records.

Please contact the Principal Solicitor if you wish to make a complaint about the handling of your private information. We will try to deal with your complaint as soon as possible. If you are dissatisfied with any action we then take, you can also make a complaint to the Office of the Australian Information Commissioner.